Thank you for choosing Purfy. We are committed to providing high-quality pet grooming products and excellent customer service. This Warranty Policy explains the warranty coverage for manufacturing defects under normal household use.

1. Warranty Coverage Period

The warranty begins on the date of purchase from the official Purfy website and applies only to the original purchaser.

Component	Warranty Period
Purfy Pet Dryer	2 Years
Accessories (Hose, Nozzles, Holder, etc.)	90 Days
Consumable Parts (Filters, Foam Filters, etc.)	Not Covered for Normal Wear

2. What Is Covered

Purfy warrants that its products are free from defects in materials and workmanship under normal household use.

If a manufacturing defect is confirmed during the warranty period, Purfy will, at its discretion:

• Repair the defective product;
• Replace the defective product or component with a new or refurbished equivalent;
• Provide replacement parts; or
• Offer another reasonable solution where appropriate.

This warranty covers manufacturing defects including, but not limited to:

• Motor failure under normal use
• Internal electrical component defects
• Power switch malfunction
• Heating system failure (if applicable)
• Control panel or speed control malfunction
• Defective housing caused by manufacturing defects
• Factory-installed wiring defects

Purfy reserves the right to replace discontinued models or colors with equivalent products of similar specifications.

2.1 Pet Dryer

The Purfy Pet Dryer is covered by a 2-year limited warranty against defects in materials and workmanship under normal residential use.This warranty covers only the repair or replacement of the defective product or defective components. It does not include labor costs, installation costs, or any third-party service fees unless expressly approved by Purfy.

2.2 Accessories

Original Purfy accessories supplied with the product—including hoses, nozzles, hose holders, power cords, and similar accessories—are covered by a 90-day limited warranty against manufacturing defects.

Replacement accessories approved under warranty more than 15 days after delivery may require the customer to pay applicable shipping charges.

3. What Is Not Covered

This warranty does not cover:

• Normal wear and tear, including filters, foam filters, brushes, hoses, nozzles, or other consumable parts.
• Cosmetic damage that does not affect product performance, including scratches, dents, discoloration, fading, or minor surface imperfections.
• Damage caused by misuse, abuse, negligence, improper storage, or use contrary to the instructions in the user manual.
• Damage caused by dropping, impact, crushing, or other accidental damage.
• Damage resulting from improper voltage, unstable power supply, electrical surges, or unauthorized electrical modifications.
• Water damage caused by immersion, excessive moisture, flooding, or operation in unsuitable environments.
• Damage resulting from unauthorized repairs, modifications, or disassembly.
• Damage caused by the use of non-Purfy replacement parts or accessories.
• Commercial, industrial, rental, or grooming salon use unless specifically stated otherwise by Purfy.
• Products with removed, altered, or illegible serial numbers.
• Damage caused by fire, lightning, earthquakes, floods, natural disasters, or other force majeure events.
• Products purchased from unauthorized sellers.

4. Warranty Claim Process

To submit a warranty claim, please contact our customer support team and provide:

• Order number
• Purchaser's full name
• Product serial number (if applicable)
• Description of the issue
• Photos or videos clearly showing the problem

Our technical support team may request additional information to help diagnose the issue.

5. Warranty Resolution

If your warranty claim is approved, Purfy may choose one of the following remedies:

• Repair the product
• Replace the defective component
• Replace the entire product
• Provide replacement parts
• Offer partial reimbursement for authorized local repair (with prior approval)
• Provide another reasonable solution at our sole discretion

6. Claims Procedure

6.1 Warranty Claims

Warranty claims must be submitted to:

support@purfyshop.com

Please include:

• Purchase receipt or order confirmation
• Photos or videos of the issue
• Product serial number (if applicable)

Purfy recommends contacting customer support before attempting any repair, as many issues can be resolved through troubleshooting.

Replacement parts or products will not be issued without sufficient evidence of the defect.

Unless otherwise agreed, warranty replacements cover only the replacement product or part. Labor, installation, and shipping charges (where applicable) are not covered.

6.2 Shipping Damage Claims

If your product arrives damaged during shipping, please contact us within 7 days of delivery at: support@purfyshop.com

Please provide:

• Photos of the shipping carton
• Photos of the damaged product
• Your order number

Shipping damage claims submitted after 7 days of delivery may not be accepted.

The following situations are not considered shipping damage:

• Minor dents or scratches on the outer packaging
• Slight cosmetic imperfections that do not affect functionality
• Normal packaging compression during transit

7. Transferability

This warranty applies only to the original purchaser and is non-transferable, unless otherwise required by applicable law.

 

8. Limitation of Liability

To the maximum extent permitted by applicable law, Purfy shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the product, including loss of profits, loss of use, or damage to other property.

Some jurisdictions do not allow certain limitations on implied warranties or incidental damages, so these limitations may not apply to you.

Contact Us

For warranty assistance, please contact:

Email:support@purfyshop.com