Shipping policy

At Purfy, we are committed to delivering your order quickly, safely, and with care, so your pet can enjoy a cleaner, more comfortable grooming experience as soon as possible.

1. Shipping Coverage

We currently offer free shipping to 48 regions within the continental United States.

At this time, we do not ship to:

P.O. Boxes
APO / FPO / Military addresses
U.S. territories (including Puerto Rico, Guam, and U.S. Virgin Islands)
Remote or restricted delivery zones

We appreciate your understanding as we continue expanding our service coverage.

2. Order Processing

All orders are carefully prepared and processed within 2–5 business days after payment confirmation.

We do not process or ship orders on weekends or public holidays. During peak seasons or promotional periods, processing may take slightly longer, but we always strive to fulfill every order as efficiently as possible.

Once your order is shipped, you will receive a confirmation email with tracking details.

3. Shipping Fee

We believe in making premium pet care more accessible.

Enjoy FREE shipping on all orders over $99 USD
Orders below $99 USD will be charged a standard shipping fee $15, calculated at checkout

For certain remote or hard-to-access regions, additional carrier fees may apply based on actual logistics costs. If applicable, our team will reach out to confirm before shipment.

4. Delivery Time

4.1 Estimated Delivery Time

Once shipped, most orders are delivered within 3–8 business days

Delivery times may vary depending on your location, local carrier performance, weather conditions, or seasonal demand. While we aim for fast delivery, we also prioritize safe handling to ensure your Purfy product arrives in perfect condition.

4.2 For Multiple Shipments

Our pet dryers are carefully packaged and protected for safe transportation. If your order includes both a pet dryer and additional accessories or products, we will make every effort to ship everything together. However, some items may be shipped separately due to packaging or inventory requirements. If you do not receive all items at the same time, please do not worry, your remaining items are likely on the way.

4.3 Receipt

All shipments require a signature upon delivery. Please monitor your tracking information and contact the shipping carrier promptly if you need to arrange or modify your delivery.

If a delivery cannot be completed due to an incorrect shipping address, unsuccessful delivery attempts, or the recipient's unavailability, additional shipping charges may apply for redelivery.

Once a package has been delivered and signed for, responsibility for the shipment transfers to the recipient. Purfy is therefore unable to accept responsibility for any loss, theft, or damage that occurs after successful delivery. Likewise, Purfy is not liable for loss or damage resulting from the actions or omissions of the shipping carrier.

5. Shipping Delays

We work hard to ensure your order arrives as quickly as possible. However, in some cases, delivery may take longer than expected due to circumstances beyond our control, including:

Severe weather conditions
Transportation or logistics disruptions
Customs inspections (for international shipments)
High shipping volumes during holidays or peak seasons
Other unforeseen events or force majeure

During public holidays, manufacturers and shipping carriers may operate on reduced schedules, which can also affect processing and delivery times.

If your shipment is delayed, we'll do our best to keep you informed and assist you in tracking your order. We appreciate your patience and understanding, and we'll work with our logistics partners to deliver your order as soon as possible.

6. Shipping Changes

At Purfy, we begin processing orders quickly to ensure fast delivery. Because of this, changes or cancellations are only possible within a limited time window after purchase.

6.1 Before Shipping:

Free of charge if requested within the same-day window and confirmed by our support team.
Order modifications are free of charge before shipment, subject to product availability.

⚠️ Important Notice:

Orders are typically scheduled for processing and shipment on the next business day. Once the order has entered the fulfillment stage, changes may no longer be possible.

All changes or cancellations are not confirmed until you receive a written confirmation email from our support team.

6.2 After Shipment (Tracking Number Issued)

For Address Changes:

If you request an address change after the order has shipped, we will submit the request to the carrier on your behalf. However, we cannot guarantee that the shipping address can be successfully updated.

There may be a $100 rerouting fee will be charged if the carrier confirms a successful address change after the order is already in transit (the fee is charged by the carrier).
If the shipping carrier is able to update the delivery address after shipment, no additional fee will be charged.
If the address cannot be changed and the shipment is refused or returned, the order will be processed as a return. A $100 shipping fee and an 8% restocking fee (based on the package value) will apply.

For Order Modifications:

Orders cannot be modified after shipment.

If you wish to exchange your pet dryer for a different model, we recommend placing a new order for the desired model before returning the original pet dryer.

If the replacement order is of equal or greater value, the 8% restocking fee may be waived. Otherwise, an 8% restocking fee and the applicable $100 return shipping fee will be deducted from the refund.

7. Order Cancellation

7.1 Before Shipment:

Orders cancelled before shipment are eligible for a full refund with no restocking fee.

7.2 After Shippment

If your order is already in transit and cannot be modified, you may refuse the package upon delivery or request a return in accordance with our Return Policy.
For returned orders, the customer is responsible for:

$100 return shipping costs
An 8% restocking fee
We will provide a prepaid return label and return instructions.

These fees will be deducted from your refund amount once the returned package has been received and inspected.
If you prefer to arrange the return independently, you must contact us in advance for approval. Unauthorized returns or returns sent to an incorrect address may be refused.

Important Notice

To request an order cancellation, please contact Purfy by email. Once your request has been reviewed, you will receive a confirmation email with the appropriate instructions.

Please do not return any products without prior authorization. Returns sent without approval or to an unauthorized address may be refused, and any resulting shipping costs or losses will be the responsibility of the customer.

Important Notice

To request an order cancellation, please contact Purfy by email. Once your request has been reviewed, you will receive a confirmation email with the appropriate instructions.

8. Tracking Your Order

Every Purfy order includes full tracking.

Once your package is on its way, you will receive a tracking number via email. You can follow your shipment in real time through the carrier’s official tracking page.

If you have created an account on purfyshop.com, you can log in to view your order status and track your shipment at any time. If you checked out as a guest, you can still track your order using your order number or directly through the shipping carrier's website.

If you have any questions about your order, please contact us. Our customer support team will respond within 24 hours.

Important Notice: If your tracking information shows that your order has been delivered but you have not received it, please contact us within 3 business days of the delivery date. We will work with the shipping carrier to investigate the issue. Requests submitted after this period may need to be handled directly with the shipping carrier, as carrier investigation time limits may apply.

9. Shipping Partners

We work with trusted logistics providers such as USPS, UPS, and FedEx, selecting the most efficient carrier based on your destination and order type.

Need Help?

We’re here to make your experience seamless. For any shipping-related questions, feel free to reach out:

Email: support@purfyshop.com

Support Hours: Monday – Friday | 9:00 AM – 6:00 PM (PST)