Terms of service
Terms of service
Overview
This website Purfyshop.com is operated by Purfy. Throughout the site, the terms “we”, “us” and “our” refer to Purfy. Purfy offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
These Terms are governed by the laws of the State of California (or your business state), without regard to conflict of law principles.
Section 1 - General Conditions
All product descriptions, specifications, images, pricing information, availability statements, and promotional materials provided on this website are for general informational purposes only and do not constitute a legally binding offer.
A legally binding purchase contract is formed only upon explicit acceptance of your order by the Company, which occurs at the time of shipment confirmation or explicit written confirmation issued by us. The automatic order confirmation email does not constitute acceptance of your offer but serves only as acknowledgment of receipt.
We reserve the right to reject or cancel any order prior to shipment for legitimate reasons, including but not limited to technical errors, pricing inaccuracies, suspected fraud, regulatory restrictions, or stock availability issues.
Section 2 - Eligibility & Consumer Representation
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 3 - Website Usage License & Restrictions
We grant you a limited, revocable, non-exclusive, non-transferable right to access and use this website strictly for personal, non-commercial purposes.
You agree not to:
- Use automated systems, bots, scraping tools, or data extraction methods without prior written authorization;
- Interfere with or disrupt website security, servers, or infrastructure;
- Misuse the website for fraudulent, unlawful, or abusive purposes;
- Attempt to reverse engineer, copy, or commercially exploit any part of the website or its content;
- Upload malicious code or engage in activities that may impair system integrity.
We reserve the right to suspend or permanently restrict access without prior notice in case of suspected violation.
Section 4 - Pricing, Errors & Corrections
All prices displayed on the website are inclusive of applicable VAT unless otherwise stated.
We make reasonable efforts to ensure that all product descriptions, specifications, pricing, images, and availability information on this website are accurate. However, we do not guarantee that all information is complete, accurate, or error-free, and we reserve the right to correct any errors, inaccuracies, or omissions without prior notice.
If a pricing error is discovered after an order has been placed, we may cancel the order and refund any amounts paid.
No binding contract shall arise in cases where obvious pricing errors would reasonably be recognized by the consumer.
Section 5 - Payment, Order & Contract Confirmation
Before placing an order, you are required to review and accept these Terms and Conditions through an explicit confirmation action on the website (e.g., checkbox or equivalent electronic acceptance), which constitutes legally binding consent under applicable law.
If you choose an express checkout option, you will be redirected to a third-party payment provider. By proceeding with such checkout, you confirm that you have already accepted these Terms prior to payment processing.
By clicking the “Place Order” or equivalent button, you submit a binding offer to purchase the selected products. An automatic order confirmation email will be sent to acknowledge receipt of your order; however, this does not constitute acceptance of your offer. A binding contract is formed only upon our explicit acceptance, typically confirmed via shipment notification.
We may issue electronic invoices upon request. By placing an order, you agree to receive electronic invoices; paper invoices may be provided upon request where legally required.
Full payment, including product price, taxes, shipping, and any additional fees, must be received before ownership of the goods transfers to you. Until full payment is received, the Company retains ownership of the products.
We reserve the right to request additional verification (including identity or payment confirmation) where fraud risk is suspected. Failure to provide requested information within fifteen (15) days may result in order cancellation and refund of any payments received.
We may refuse or cancel any order where there is a payment dispute, outstanding balance from previous orders, or suspected fraud or compliance risk.
Section 6 - Delivery
Once your order has been confirmed and full payment has been successfully received, we will arrange shipment of the products to the delivery address provided during the checkout process after the Products are prepared for dispatch. The Company may perform fulfillment directly or engage third-party logistics providers to handle warehousing, transportation, delivery, returns, and related logistics services.
Estimated delivery times, available shipping methods, shipping regions, applicable shipping charges, and any delivery restrictions will be displayed on the product page, during checkout, or in your order confirmation. For further information, please refer to our Shipping Policy.
You are responsible for ensuring that the delivery information provided is complete and accurate. If delivery fails, is delayed, or the shipment is returned due to incorrect or incomplete delivery information, inability to contact the recipient, refusal to accept delivery, or any other reason attributable to you, you shall be responsible for any additional shipping, storage, or redelivery costs incurred.
Delivery shall be deemed completed when the Products are delivered to you, your designated recipient, or the delivery location specified in your order. Except where otherwise required by applicable law, the risk of loss of or damage to the Products shall pass to you upon delivery.
Upon receipt of the Products, you are responsible for promptly inspecting the packaging and the Products for any visible transportation damage, missing items, defects, or discrepancies with your order. If any issue is identified, you should retain the original packaging and any relevant evidence and contact our Customer Support within a reasonable period so that we may assist you in accordance with applicable law and our policies.
If any item is missing from your order, your shipment has not arrived within a reasonable period, or you experience any delivery-related issue, please contact our Customer Support through our official customer service channels. We will use reasonable efforts to investigate the shipment, coordinate with the carrier, and provide an appropriate resolution where applicable.
Delivery services are provided by independent logistics carriers and may be affected by factors beyond our reasonable control, including transportation conditions, weather events, customs clearance procedures, public holidays, or other force majeure events. Any estimated delivery dates are provided for reference only and do not constitute a guaranteed delivery commitment. To the fullest extent permitted by applicable law, the Company shall not be liable for reasonable delivery delays caused by such circumstances, but will make commercially reasonable efforts to assist you in tracking and resolving delivery issues.
Section 7 - Returns, Refunds & Warranty
Our Return & Refund Policy and Warranty Policy are incorporated into these Terms by reference and govern all returns, refunds, exchanges, and warranty claims for products purchased through our website.
7.1 Returns & Refunds
If you are not satisfied with your purchase, you may request a return or refund in accordance with our Return & Refund Policy. Eligibility, return timeframes, product condition requirements, return shipping responsibilities, and any applicable fees are described in that policy.
To initiate a return, please contact our Customer Support team before returning any product. Unauthorized returns may not be accepted.
7.2 Warranty
Purfy products are covered by our Limited Warranty against defects in materials and workmanship, subject to the terms and conditions of our Warranty Policy.
If you believe your product is defective, please contact Customer Support with your order information and any requested photos or videos to help us evaluate your claim.
7.3 Refund Processing
Once an eligible returned product has been received and inspected, we will process any approved refund within a reasonable period using the original payment method, unless otherwise required by applicable law or agreed upon by both parties.
Where permitted by law, we may delay issuing a refund until we have received the returned product or satisfactory proof that it has been returned.
If the returned product does not meet the conditions outlined in our Return & Refund Policy, we reserve the right to deny the refund or apply a partial refund where permitted by applicable law.
Section 8 - Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PURFY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS, OR DAMAGE TO PROPERTY ARISING FROM THE USE OF OUR PRODUCTS OR WEBSITE.
Section 9 - Product Use & User Responsibility
You agree to use the product only in accordance with applicable laws and manufacturer instructions. Any modification, misuse, improper maintenance, or unauthorized repair may void warranty coverage and relieve the Company from liability arising from such actions.
9.1 Product Use & Safety
You agree to use the Product only as intended and in accordance with the User Manual.
You agree that:
- the dryer is intended only for drying household pets;
- the dryer is not intended for human use;
- pets should never be left unattended while using the product;
- the product should not be used near standing water or while wet;
- children should not operate the product without adult supervision;
- only Purfy-approved accessories should be used.
Improper use may void the warranty.
9.2 Pet Safety
The owner is solely responsible for monitoring their pet during use.
If your pet shows signs of stress, overheating, discomfort, breathing difficulty, or anxiety, discontinue use immediately.
Purfy is not responsible for injuries resulting from improper supervision or misuse.
9.3 Electrical Safety
Use only the supplied power cord.
Do not immerse the appliance in water.
Disconnect power before cleaning.
Do not operate a damaged product.
If the power cord is damaged, discontinue use immediately.
Section 10 - Intellectual Property Rights
For the purposes of these Terms, "Intellectual Property Rights" shall mean all existing and future intellectual property rights and related proprietary rights, including but not limited to patents, utility models, industrial designs, trademarks, service marks, trade names, company names, logos, domain names, copyrights and neighboring rights, database rights, software, source code, object code, hardware designs, circuit layouts, trade secrets, know-how, and any other intellectual property rights recognized under applicable law, whether registered or unregistered. Intellectual Property Rights shall also include all applications, registrations, renewals, extensions, priority rights, licenses, and any other related rights or interests existing anywhere in the world.
All content made available on this Website, including but not limited to its layout, visual interface, text, images, graphics, icons, trademarks, brand elements, audio, video, animations, product information, software, computer programs, source code, object code, databases, technical documentation, and all other materials or information (collectively, the "Website Content"), is protected by applicable intellectual property laws and other relevant legislation. Unless otherwise expressly stated, all Intellectual Property Rights in the Website and the Website Content are owned by, or lawfully licensed to, the Company, and all such rights are reserved.
This Website may contain content, trademarks, software, links, or other materials owned or licensed by third parties. All Intellectual Property Rights in such third-party content remain the exclusive property of their respective owners. The inclusion or display of any third-party content on this Website does not grant the Company any ownership rights therein, nor shall it be construed as granting any rights to users. To the fullest extent permitted by applicable law, the Company makes no representations or warranties regarding the accuracy, completeness, legality, or availability of any third-party content and shall not be liable for any direct or indirect loss, damage, or liability arising from its use.
Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use this Website solely for your personal, lawful, and non-commercial purposes. Except as expressly provided in these Terms, nothing contained on this Website or in these Terms shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Intellectual Property Rights belonging to the Company or any third party without prior written authorization.
Unless expressly authorized in writing by the Company, you shall not copy, reproduce, modify, adapt, publish, distribute, transmit, display, license, sell, lease, reverse engineer, decompile, create derivative works from, scrape, crawl, mirror, download, or otherwise exploit any part of the Website or the Website Content for any commercial purpose or in any manner not expressly permitted by these Terms.
The Company expressly reserves all rights, title, and interest in and to the Website, the Website Content, and all associated Intellectual Property Rights that are not expressly granted under these Terms. Any unauthorized use of the Website or the Website Content may constitute an infringement of intellectual property rights or other applicable laws, and the Company reserves the right to pursue all available legal and equitable remedies, including but not limited to injunctive relief, removal of infringing content, claims for damages, and any other remedies available under applicable law.
Section 11 - User Generated Content (UGC)
This website may from time to time provide functionalities and areas that enable users to upload, submit, publish, display, transmit, or otherwise make available content (collectively, “upload” or “publish”), including but not limited to text, comments, reviews, ratings, feedback, suggestions, data, images, photographs, audio, video, or any other materials in any form (collectively, “User Generated Content” or “UGC”), and you acknowledge and agree that such UGC may become accessible, viewable, or usable by other users of the website once submitted.
You acknowledge and agree that you are solely and fully responsible for all UGC that you upload, submit, or publish through the website, and you represent and warrant that: (i) you are the lawful owner of such UGC or have obtained all necessary rights, licenses, consents, and permissions required to submit and use such UGC; (ii) such UGC does not and will not infringe, misappropriate, or violate any intellectual property rights, privacy rights, publicity rights, or any other rights of any third party; and (iii) such UGC does not violate any applicable laws, regulations, public order, or mandatory legal provisions.
To the maximum extent permitted by applicable law, you hereby grant the Company a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, transferable, and sublicensable license to use, host, store, reproduce, modify, adapt, edit, translate, publish, distribute, publicly perform, publicly display, and create derivative works from such UGC, in whole or in part, in any form, media, or technology now known or hereafter developed, for any lawful purpose, including but not limited to marketing, advertising, promotional activities, product presentation, platform operation, and user experience optimization, without any obligation to provide compensation or remuneration to you.
To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless the Company from and against any and all claims, demands, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or in connection with your UGC, and you agree to provide reasonable assistance to the Company in the defense or settlement of any such claims upon request.
The Company reserves the right, at its sole discretion and without prior notice or liability, to review, refuse to publish, restrict access to, remove, or block any UGC, in whole or in part, where the Company reasonably believes that such content may violate this Agreement, applicable laws or regulations, or may otherwise harm the security, integrity, or commercial interests of the platform or its users.
If you believe that any UGC on the website may (i) infringe your rights or the rights of any third party, or (ii) otherwise violate this Agreement, applicable laws, regulations, public order, or moral standards, you may notify us through the designated customer support channels or contact email provided on the website, and we will review the matter and take appropriate measures in accordance with applicable legal requirements within a reasonable timeframe.
Section 12 - Data Protection & Privacy
We collect, use, and protect your personal information in accordance with our Privacy Policy and applicable privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), where applicable.
Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, delete, or request information about how your personal data is processed, subject to applicable legal limitations.
For more information, please review our Privacy Policy.
Section 13 - Dispute Resolution & Arbitration
To the fullest extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms or the use of our products or website shall be resolved through binding arbitration on an individual basis, rather than in court.
You agree to waive any right to participate in a class action, class arbitration, or jury trial, except where prohibited by applicable law.
Section 14 - Force Majeure
We shall not be liable for any delay or failure to perform our obligations resulting from events beyond our reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, labor disputes, governmental actions, pandemics, supply chain disruptions, transportation delays, power outages, or internet failures.
Section 15 - Changes to These Terms
We reserve the right to modify these Terms at any time. Updated versions will be posted on this website and will become effective immediately upon posting unless otherwise stated. Your continued use of the website following any changes constitutes your acceptance of the revised Terms.
Section 16 - Severability
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Section 17 - Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in California, and you consent to the jurisdiction of those courts.
Section 18 - Product Disclaimer
Purfy products are intended solely for grooming and drying household pets.
Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or health condition.
Always supervise your pet while using the product and follow the instructions provided in the User Manual.
Customer Support
For any inquiries, complaints, or support requests, please contact: support@purfyshop.com