Refund policy

Return & Refund Policy

1. Return Eligibility

We accept returns within 14 days of delivery.  To qualify for a return and full refund, the product must be:
  • Returned within the eligible return period
  • In unused or like-new condition
  • Free from damage, excessive wear, dirt, or modification
  • Returned with all original accessories, manuals, and packaging

We reserve the right to reduce the refund amount if the product shows signs of unnecessary handling beyond what is reasonably required to inspect it.

 

For Damaged or Incorrect Deliveries：

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery and provide photos of the issue. We will arrange a suitable solution as quickly as possible.

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you receive the wrong product, please contact us at support@purfyshop.com as soon as possible. To help us assess the issue, please include clear photos and/or videos showing the damage or defect.

Our Customer Support team will review your request and arrange the appropriate solution, which may include replacement parts, technical assistance, repair, or product replacement, depending on the nature of the issue.

 

Product Defects

If your pet dryer has a manufacturing defect covered under our warranty, we will provide technical support to help troubleshoot the issue. If replacement parts are required, we will supply the necessary parts and cover the associated repair costs in accordance with our warranty policy.

Shipping Damage

If your pet dryer or accessories are damaged during shipping, please contact us immediately after delivery. We will work with you to resolve the issue by providing replacement parts or another appropriate solution. For detailed procedures, please refer to our warranty policy.

Evidence Required

To help us process your request as quickly as possible, please provide clear photos and/or videos of the product, packaging, shipping label, and the damaged or defective area.

Conditions Not Covered

The following situations are considered normal and are not eligible for free replacement or refund:

  • Minor damage to the outer packaging that does not affect the product.
  • Minor cosmetic imperfections, such as small scratches, paint chips, or surface marks.
  • Slight deformation of plastic components caused during transportation that does not affect functionality.
  • Normal wear and tear or damage to consumable parts after regular use.

Important Notice

Claims for shipping damage, missing items, or incorrect products must be reported within 7 days of delivery. Claims submitted after this period may not be accepted, as shipping carriers have time limits for damage investigations.

This reporting period does not affect your rights under the Purfy Limited Warranty for manufacturing defects.

 

2. Order Cancellation

2.1 Before Shipment:

  • Orders cancelled before shipment are eligible for a full refund.

2.2 After Shipment

  • If your order is already in transit and cannot be modified, you may refuse the package upon delivery or request a return in accordance with our Return Policy.
  • For returned orders, the customer is responsible for:
    • $100 return shipping costs
    • An 8% restocking fee
    • We will provide a prepaid return label and return instructions.
  • These fees will be deducted from your refund amount once the returned package has been received and inspected.
  • If you prefer to arrange the return independently, you must contact us in advance for approval. Unauthorized returns or returns sent to an incorrect address may be refused.

 

Important Notice

To request an order cancellation, please contact us by email. Once your request has been reviewed, you will receive a confirmation email with the appropriate instructions.

Please do not return any products without prior authorization. Returns sent without approval or to an unauthorized address may be refused, and any resulting shipping costs or losses will be the responsibility of the customer.

 

3. Non-Returnable Items

The following items may not be returned unless faulty or damaged upon arrival:

  • Used pet dryer with significant wear
  • Customized or special-order products
  • Spare parts
  • Consumable accessories

5. Return Process

To request a return, please contact our support team with:

  • Order number
  • Full name
  • Reason for return
  • Photos of the package or the product (if damaged or used)

Once approved, we will provide return instructions. Please do not send products back without prior authorization.

6. Return Shipping Costs

  • If the product is defective, damaged during transit, or we shipped the wrong item, we will cover reasonable return shipping costs.
  • For change-of-mind returns, the customer is responsible for return shipping costs and/or a restocking/cancellation fee (refer to the situation above).
  • Because pet dryers are overweight goods, return shipping charges may be higher than standard parcels.

7. Restocking Fee

If the returned pet dryer has been used, assembled improperly, damaged, missing parts, or returned without original packaging, we may deduct a reasonable restocking or value reduction fee from the refund based on the product's condition.

8. Refund Process

Once we receive your returned item, please allow 3-7 business days for us to inspect it.

If the return is approved, any applicable fees (such as return shipping or restocking, where applicable) will be deducted, and the remaining refund will be issued to your original payment method.

Please allow an additional 2-5 business days for your bank or credit card provider to post the refund to your account.

 

Contact Us

For return or refund requests, please contact: